Customer Support Manager @ Multiple Location
About the role
Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines.
Roles and Responsibilities
Customer & Product Support -
· Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures
· Assistance in new product launch eventsin the region
Service Process-
· Adherence of Service Process Manual (SOP) at Dealership for uniform Process
· Ensuring warranty Process & timely dispatch of failed parts to FQC.
· Business Development
· Service Reach
· Diploma or Degree in Automobile / Mechanical Engineering.
· Experience in Field Service to understand the Field Service SOP
· Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience
Education
UG: B.Tech / B.E. in Any Specialization, Diploma: Any Specialization